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We are committed to providing our customers with 100% discreet delivery at all times when shipping sex toys. Your parcel will arrive in plain packaging of either an Australia ePost bag or for bigger items, in a plain brown box.
The only details to be included on the packaging will be the recipients details and the senders details. There will be no mention of madameclaude.com.au on the parcel so you can be assured that your co-workers, parents or partners will be none the wiser!
Free Delivery Offer
We offer FREE delivery for all orders over $150 anywhere in Australia, all with the same discrete packaging and privacy
You will receive one email when your credit card transaction has been approved and another email when your order leaves the warehouse. Your order will be shipped in plain packaging with no indication of the supplier. Your order will be shipped from our Sydney warehouse.
Orders over $150 (excl. normal P&H and after any discount offer) - FREE!
Orders under $150 (excl. P&H) - $9.90 across Australia
Please note that estimated delivery times are based upon the time and date your order leaves our Sydney warehouse.
Your order will be shipped via Australia Post eParcel or Australian Air Express. We strive to process your order within 12 hours of it being received. In metropolitan areas this will mean delivery within 2-4 business days. In regional areas, delivery will usually take 3-7 business days however; can sometimes be longer in remote areas.
We'll gladly accept returns for any Madameclaude.com.au products upon receiving your items within 30 days of the PURCHASE date. To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product. We regret that we do not refund original shipping costs with the return. There will also be a 15% restocking fee on all opened or used items. Unfortunately for health and safety reasons, there are NO returns or exchanges on any OPENED or USED sex toys, lubricants or cosmetic items. So please evaluate these items carefully before purchasing. An RMA Number is required for ALL returns. Please email us at firstname.lastname@example.org BEFORE you return your order so we can give you an RMA number. DO NOT send your returns to the address above, we will give you instructions for your return.
Your security is our top priority, thats why we have partnered with paypal to provide you with a safe and secure payment gateway. Paypal monitors transactions 24/7 to protect you from fraudulent transactions. In the unlikely event you do have a problem, Paypal will help make it right.
Via Paypal we are able to accept payments from Visa, Mastercard and American Express. No paypal account needed.
By setting up a Paypal account you can also pay by direct deposit from your bank account.
A safer way to pay
With PayPal, there’s no need to share your financial information so you know you’re protected. Plus, get up to $20,000 protection for eligible purchases with PayPal's Buyer Protection.
Protecting eligible transactions
Paypal's Buyer Protection Policy helps you in the unlikely event you have a problem with an eligible purchase. If an item doesn’t arrive or match the seller’s description, we’ll help you recover the full purchase price, including shipping costs
Protection against unauthorised payments
We’ll email you a receipt confirming the payments whenever you pay with PayPal. If you receive an email for a payment you didn’t authorise, contact us immediately. We’ll act fast to secure your account and investigate. You’ll get your money back if it’s proven unauthorised.