Delivery Information for Sex Toys Online from Madame Claude

 

Discreet Delivery

We are committed to providing our customers with 100% discreet delivery at all times when shipping sex toys. Your parcel will arrive in plain packaging of either an Australia ePost bag or for bigger items, in a plain brown box.

The only details to be included on the packaging will be the recipient's details and the sender's details. There will be no mention of madameclaude.com.au on the parcel so you can be assured that your co-workers, parents or partners will be none the wiser!

Free Delivery Offer

We offer FREE delivery for all orders over $150 anywhere in Australia, all with the same discrete packaging and privacy.

Note: All orders using free delivery, including the use of promotional codes for Free Shipping, code will be sent as a standard Australia Parcel Post.

Email Notification

You will receive one email when your credit card transaction has been approved and another email when your order leaves the warehouse. Your order will be shipped in plain packaging with no indication of the supplier. Your order will be shipped from our Sydney warehouse.

Delivery Charges

Orders over $150 (excl. normal P&H and after any discount offer) - FREE!
Orders under $150 (excl. P&H) - $9.90 across Australia

Delivery Times

Please note that estimated delivery times are based upon the time and date your order leaves our Sydney warehouse.

Your order will be shipped via Australia Post eParcel or Australian Air Express.

All orders received by 1PM (Sydney time) are dispatched via Australia Post on the same day. This means if you are in metropolitan Sydney or Melbourne for example, and you order at 12.30PM and choose the express delivery option, your order would be received the next working day.

In regional areas, delivery will usually take 3-7 business days, however, can sometimes be longer in remote areas.

We have dedicated warehouse staff who are waiting to pack the order the moment its confirmed. The only exception to this is public holidays and weekends, when the order will be packed and shipped on the next working day.

Return Policy

We'll gladly accept returns for any Madameclaude.com.au products upon receiving your items within 30 days of the PURCHASE date. To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product. We regret that we do not refund original shipping costs with the return. There will also be a 15% restocking fee on all opened or used items. Unfortunately for health and safety reasons, there are NO returns or exchanges on any OPENED or USED sex toys, lubricants or cosmetic items. So please evaluate these items carefully before purchasing. An RMA Number is required for ALL returns. Please email us at support@madameclaude.com.au BEFORE you return your order so we can give you an RMA number. DO NOT send your returns to the address above, we will give you instructions for your return.