Privacy & Security
Madame Claude Adult Boutique takes your personal privacy and security extremely seriously. We take extra care to safeguard your privacy from the second you land on our homepage to the moment your order arrives at your front door.
PRIVACY
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
COOKIES
When you browse our website, we do use cookies to maintain your shopping cart and collect information about the path you are taking through our site. These cookies are used exclusively for the purpose of improving the site experience and better displaying products. No personal information is recorded by these cookies.
ANONYMOUS SHIPPING
We are committed to providing our customers with 100% discreet delivery at all times when shipping sex toys. Your parcel will arrive in plain packaging of either an Australia ePost bag or for bigger items, in a plain brown box.
The only details to be included on the packaging will be the recipients details and the senders details. There will be no mention of Madame Claude Adult Boutique on the parcel as we use an alias on the return address label to protect your privacy. The packaging never describes the contents and you can be assured that your co-workers, parents or partners will be none the wiser!
DISCREET BILLING
Our efforts to ensure your privacy even extends to your credit card statement. Our name will never appear in your billing statement. Instead, your order will be listed simply MCAB.
Your security is our top priority, thats why we have partnered with paypal to provide you with a safe and secure payment gateway. Paypal monitors transactions 24/7 to protect you from fraudulent transactions. In the unlikely event you do have a problem, Paypal will help make it right.
SECURITY
When purchasing from Madame Claude Adult Boutique, card details are transmitted through a secure and encrypted server using Shopify (256 bit SSL Certificates) to keep your orders secure. Card data is not hosted by Madame Claude Adult Boutique after processing.
Our website is certified Level 1 PCI DSS compliant. We are very serious about securely hosting our online store and have invested significant time and money to certify our solution PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart and ecommerce hosting is secure.
We use an extended validation SSL certificate, which confirms that we have passed a comprehensive identity verification and exceeds PCI compliance requirements for SSL certificates.
This means that unless someone is using a CIA computer and has several hundred years of spare time, they won’t be decrypting your personal information as it passes through to your credit card company.
We use PayPal Payment Gateway, which provides the complex infrastructure and security necessary to ensure secure transmission of transaction data. Paypal manages the complex routing of your data, which means that we do not store, or even see your credit card details.
ABOUT PAYPAL PAYMENT GATEWAY
ACCEPTED PAYMENTS
Via Paypal we are able to accept payments from Visa, Mastercard and American Express. No paypal account needed.
By setting up a Paypal account you can also pay by direct deposit from your bank account.
A SAFER WAY TO PAY
With PayPal, there’s no need to share your financial information so you know you’re protected. Plus, get up to $20,000 protection for eligible purchases with PayPal's Buyer Protection.
PROTECTING ELIGIBLE TRANSACTIONS
Paypal's Buyer Protection Policy helps you in the unlikely event you have a problem with an eligible purchase. If an item doesn’t arrive or match our store's description, PayPal will garantee you recover the full purchase price, including shipping costs
PROTECTING AGAINST UNAUTHORISED PAYMENT
PayPal will email you a receipt confirming the payments whenever you pay with PayPal. If you receive an email for a payment you didn’t authorise, contact PayPal immediately. PayPal will act fast to secure your account and investigate. You’ll get your money back if it’s proven unauthorised.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at help@madameclaude.com.au.